What if I do not receive my goods?
All UK orders will be sent via 24 Hour courier service once the item has been manufactured to order specification. We will email you a confirmation of despatch, therefore if you do not receive your goods within 2 working days please either call our workshop on 01737833444 or reply to your confirmation email.
This number will be included in the e-mail you received when you ordered the goods from our workshop. We will strive to resolve the issue immediately.
When is my credit card debited?
Your card will normally be debited when the goods are purchased. This authorisation takes place when you place your order. This guarantees that the funds are available on your card and that payment will be made to us. The goods are then dispatched as soon as practical to do so, in the case of a ready made item this should be within 3 working days or for a custom made item within 21 working days. If certain items in your order are out of stock or unobtainable we will contact you immediately by e-mail and phone to inform you of this delay. We are able to cancel or refund individual items of your order immediately should this advised period of delay in delivery be unacceptable to you.
What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
What risks are involved in buying online?
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted to our payment providers private network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.
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